Pretiosus

Refund & Cancellation Policy

Last updated: 15 October 2026

This policy explains how to cancel and when refunds apply for purchases from Pretiosus, a sole proprietorship of Christy Robin, GSTIN 32BPCPV0220D1ZL. It covers our subscriptions, Bridge and FirstTouch, and our AI and automation services. It forms part of our Terms of Service.

1. Free trials

New customers can start Bridge (Starter plan) and FirstTouch with a 14-day free trial. No card is needed and nothing is charged during the trial, so there is nothing to refund. If you do not continue after the trial, you are not charged.

2. Subscriptions: cancelling

  • You can cancel at any time.
  • When you cancel, access continues to the end of the month you have paid for, and the subscription does not renew.
  • To cancel, email office@pretiosus.cc from the email address on your account, with the subject "Cancel subscription" and the product and business name. We confirm the cancellation by email.

3. Subscriptions: refunds

  • Payments for a billing period that has already started are not refunded, and there are no partial refunds for unused days.
  • Duplicate charges and billing errors are always refunded in full.
  • Refunds are also given wherever the law requires.

4. Services

  • An advance payment is refundable in full if you cancel before work starts.
  • Once a milestone has been delivered and accepted, the payment for that milestone is not refundable.
  • If we cancel a project, payments for milestones that are not finished are refunded pro rata.
  • Duplicate charges and billing errors are always refunded in full.

5. How to request a refund

  1. Email office@pretiosus.cc with the subject "Refund request".
  2. Include your name, the email address used for the purchase, the invoice or receipt number, the amount, and the reason.
  3. We reply within 1 business day.

6. When you receive the refund

Approved refunds are processed within 5–7 business days, to the original payment method. Your bank or card issuer may take a few more days to show it. Purchases made through Lemon Squeezy are refunded through Lemon Squeezy, as merchant of record. Services paid by bank transfer or PayPal are refunded to the same account.

7. Before raising a chargeback

If you see a charge you do not recognise or think is wrong, please contact us first at office@pretiosus.cc or +91 79998 38411. We can usually resolve billing problems, including refunding errors, faster than a chargeback through your bank.

8. Contact

Pretiosus
3rd floor V970, bldg no 60/44, JC Chambers, Panampilly Nagar, Kochi, Kerala 682036, India
office@pretiosus.cc · +91 79998 38411
Support: Monday to Friday, 10:00–18:00 IST