Shared inbox
Messages arrive in one place the whole team can open, rather than on a single handset, with earlier messages kept with the conversation.
Products
Bridge and FirstTouch.
Pretiosus owns and operates two subscription products. Both are inboxes for replying to people who contacted a business first: Bridge for clinics and small businesses on WhatsApp and Instagram, FirstTouch for B2B sales enquiries.
Bridge and FirstTouch are developed for Pretiosus by Thesla Cloud Services (theslacloud.com).
Bridge · connectbridge.ai
Bridge: customer messaging on WhatsApp and Instagram
Bridge (product name "Bridge AI") is a customer-messaging tool for clinics and other small businesses. It takes the WhatsApp messages customers send the business and puts them in one shared inbox the team can work through. On Instagram, it can send one automatic private reply to people who comment on the business's posts, with a link the business chooses.
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Connect
The business connects the WhatsApp Business Account and Instagram account it already owns. Customers keep using the number and profile they already know.
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Receive
Messages customers send are grouped into one conversation per person, so someone who messaged last month and messages again today appears as the same thread.
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Reply
Staff take ownership of conversations, reply using scripted answers and ready-made templates, and mark them done. What is still outstanding stays visible instead of disappearing into a scroll.
Assignment and handovers
A conversation can be handed to a specific person, and its history and owner travel with it, so a shift change does not reset the customer's experience.
Your accounts stay yours
The WhatsApp Business Account, the Instagram account, the number and the relationship with customers belong to the business.
Scripted answers and simple automations
Staff answer common questions with scripted answers and ready-made templates, and simple automations handle routine steps. Replies are scripted, not generated by AI.
What Bridge is not
- Not for messaging people who have not contacted the business. Bridge only lets a clinic or business reply to patients and customers who contacted it first. It is not a cold outreach tool and does not send unsolicited bulk or broadcast messages.
- Not a medical service. Bridge is not a medical, telemedicine or prescription service. It does not give medical advice, diagnose, or prescribe; clinical decisions stay with the clinic.
- Not a payment channel. Patients and customers never pay through Bridge. It is a software subscription that the business pays for.
- Not AI-generated. Replies in Bridge are scripted; Bridge does not generate replies with AI.
- Not affiliated with Meta, WhatsApp or Instagram. Bridge integrates with the WhatsApp Business Platform and Instagram messaging as an independent product.
FirstTouch · firsttouch.si
FirstTouch: an AI-assisted inbox for inbound B2B sales enquiries
FirstTouch is for businesses that receive sales enquiries from other businesses. Enquiries that reach the business become organised threads that its team can answer and track, with AI assistance to help the team handle them.
Every enquiry in one place
Inbound enquiries are collected into threads the whole sales team can see, so each one has an owner and an answer.
AI assistance
AI features assist the team in handling enquiries. See firsttouch.si for the current feature list.
What FirstTouch is not
- Not a cold outreach tool. FirstTouch handles inbound enquiries from people who have already contacted the business. It is not for cold emailing or prospecting lists.
- Not telemarketing. It does not make or schedule unsolicited calls or messages.
- Not a lead-buying service. We do not supply contact lists or customer data of any kind.
FirstTouch handles inbound enquiries. A campaigns feature for messaging a customer's own opted-in contacts is planned but not built yet; it will never use purchased lists, cold outreach or telemarketing.
Want to see either product?
Tell us how enquiries reach your team today and which product you are interested in.